"Serent is a true partner. They are always willing to help and are highly collaborative. When engaged to help they bring strategic capability and fact-based insights to the table."
CHRIS FOUNTAIN
FORMER CEO, FranConnect
Serent Investment Team
Kevin Frick
Partner
SaaS Transition
DESCRIPTION
FranConnect is the leading provider of franchise management software and operations software to franchisors and franchisees globally. The Company had a highly customized, legacy codebase platform which made it resource intensive to both maintain and grow its customer base.
ACTIONS
- Partnered with Serent external advisor (GlobalLogic) to assess the IT infrastructure and develop a roadmap to successfully execute a SaaS transition
- Collaborated with Human Capital team to structure the Company’s development organization and put the right leaders in place to execute on the transition
- Partnered with The Walker Group for the SaaS product launch announced at IFA; Company has been transitioning customers over
OUTCOMES
Franconnect successfuly developed and rolled out a new SaaS product, driving significant adoption within its customer base