Case studies

We actively engage with our portfolio companies to support them in the execution of key initiatives. Below are a few areas we have specifically been able to drive value for our portfolio

Account

Cross Selling

"Serent is a true partner. They are always willing to help and are highly collaborative. When engaged to help they bring strategic capability and fact-based insights to the table."

Chris Fountain, CEO Franconnect

SERENT INVESTMENT TEAM

Description

FranConnect is the leading provider of franchise management software and operations software to franchisors and franchisees globally. The company had low penetration on operations and franchisee onboarding modules; there was substantial upside to increasing adoption of full suite.

Actions

  • Serent supported leadership in evaluating and hiring a new head of sales and sales reps to increase capacity for cross selling
  • Serent collaborated with the head of sales to restructure the sales compensation plan, territories, and go-to-market strategy to incentivize cross-sell success
  • The company performed account targeting analyses to identify and prioritize customer accounts for cross sell outreach
     

Outcomes

Franconnect was able to dramatically increase MRR from existing customers by driving increased adoption of products